Keeping close to the core

A good proportion of adults in Europe, are using at least 4 channels of communication a day, fix and mobile phone, SMS, and email.  With all these channels, devices, services, a user contacts on average the same 5 to 10 people 80% of the time. The concentration of exchanges on very few partners is rarely reported by … Continue reading

Wasting time

The Economist 29th October 2009, reported a study by Morse claiming that in the UK  40 minutes per week are lost by employees on Twitter, Facebook and other social media at that this is costing UK businesses 1.38bilion in lost productivity. Morse has put some figures to the argument that I have been reading in at least 50% … Continue reading

Managing Separation Anxiety through communication

The strengthening and tightening of connection with very close contacts seems to have a very significant emotional value. There are a number of different disciplines that can be called upon to help us understand this social phenomenon. Social  scientists are using concepts from sociological, economic, and ethnographic perspectives to understand the social mechanisms that are being brought … Continue reading

The democratisation of intimacy

Workplace, school, battlefield, foreign country, were until recently all settings in which people were removed for short or long periods of time from their closest ties, family or friends.   Clocking in, meant leaving behind the family and its concerns, emigrating meant saying goodbye maybe for years to children or parents, going on a mission meant … Continue reading

The advantages of asynchronous channels

Synchronous communication, such as a voice call, has a very strong prerequisite: that both interlocutors are available at the same time for the conversation. Available, willing and ready to dedicate the necessary amount of attention required for the conversation. When people are face to face it is easy for both interlocutors to see and understand … Continue reading

When voice is preferred to text (rarely)

Although text seems to be preferred in most interactions essentially because of its asynchronous nature, there are  topics and discussions that can only be done orally and synchronously. When there is a complex issue, a certain level of disagreement or ambiguity, when the interlocutors don’t really understand each other, voice calls are by far preferred … Continue reading

The role of private communication in accidents

The two accidents we analysed in the other sections (Metrolink accident at Chastworth and theHudson river midair collision) have in common the fact that one of the people responsible for the security of the passengers was engaged in a private communication at the time of the crash. In the first case the train driver was texting, … Continue reading